Walgreens USA and Genpact finalise outsourcing contract
Walgreens, the largest drugstore chain in the United States, finalised a 10-year contract with Indian outsourcing vendor Genpact to handle their accounting processes.
View ArticleGlobal HRO Consolidates
Aon Corporation has via its subsidiary, Aon Consulting, acquired Hewitt Associates to create one of the world’s largest HR outsourcing companies. The other big providers left in the global HRO...
View ArticleLargest Philippine BPO Company Unveiled
Philippine Long Distance Telephone Co. (PLDT), announced the consolidation of PLDT’s outsourcing business Ventus which merged with SPi and is now known as SPi Global Holdings. It is now the largest...
View ArticleUncertainty in Asian BPO Markets may lead to M&A activity
The uncertainty in US and European markets about a global recovery is suppressing the value of outsourcing contracts and buyers are not confident about committing to longer term contacts due to the...
View ArticleAAMI moves to 24/7 telephone customer support
All 40 branches of insurance firm AAMI will close within two months as it moves to a phone and net-based service.
View ArticleInfosys Expected To Buy Firstsource, Sutherland Tipped to Get Apollo BPO
In the rapidly changing scenario within the Indian BPO industry, the market is abuzz with merger and acquisition talks. Mahindra Satyam acquired Vcustomer, then got merged with Tech Mahindra . Now the...
View ArticleNCO Group Announces Completion of APAC Merger and Refinancing
NCO Group, Inc., a leading provider of business process outsourcing services, announced that it has completed the merger with APAC Customer Services, Inc. In connection with the Merger, the Company...
View ArticleThe Sauce and Outsourcing Online Join Hands To Help Grow BPO Markets
The Sauce and Outsourcing Online the leading BPO media platforms in the Asia Pacific have announced that they will cross promote and distribute each other’s titles, ensuring that the combined reach...
View ArticleInfosys goes shopping for business
Infosys has placed on it shopping list is the technology and back-office services arms of a range of European companies. According to recent reports in the Indian times, the deals that Infosys are...
View ArticleConvergys takes over Steam Global Services
Convergys Group, BPO provider of customer management solutions, has announced its plans to acquire Stream Global Services. The merger would create the second largest contact centre outsourcing provider...
View ArticleAegis buys Malaysian BPO
Aegis, the business process outsourcing arm of the $39 billion Essar Group, is acquiring Malaysia-based BPO Symphony House Berhad for around Rs 41.3 crore. Symphony, one of Asia’s leading BPO outfits,...
View ArticleConvergys CEO predicts further consolidation of BPO industry
With increasing demands from clients to add value to their business and higher investment in technology required, will see greater consolidation in the BPO industry according Andrea Ayers, CEO of...
View ArticleMerger of BPO Heavyweights: Dominance or Desperation?
By Jason Thurwanger. Recently in the news was the announcement of the finalistion for the merger of two global BPO organisations. Each of these industry “giants” possess a large footprint in the...
View ArticlePwC completes Booz acquisition
PwC completed it’s acquisition of Booz and Co this month. Booz & Company has changed its name to Strategy& (pronounced Strategy and). This new name will be used alongside the PwC name and...
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